Delivery

How we deliver safely and securely

Delivery details

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Important notes

Duties & fees

Included – no payment needed.

Not included – the local shipping agent will contact you to arrange the payment necessary to release the goods from customs.

How long will it take?

When you place your order, we assemble it especially for you. Normal delivery times for a typical order (> GBP 500, EUR 700, USD 1000).

620 Chair Programme and 621 Table estimated delivery times are provided in the online shop.

Delivering your order

At your door

Deliveries always arrive with you on a weekday, Monday to Friday. You will know the date of your delivery in advance, either through your planner or via the courier.

The courier will only be able to deliver your parcel to the main entrance of your address; they will not be able to bring the goods inside.

We insure your goods for each delivery and take responsibility for the transport of the goods until you sign for them. Thereafter the responsibility transfers to you.

Accept and check your order

First, check the outer packaging before signing the courier receipt. If the outer packaging is damaged, please email or call us right away.

Next, open your Vitsœ delivery boxes and check the contents carefully, then let us know of any damaged or missing items within 48 hours.

Returning damaged or missing items

Recycle your packaging

We pack our items well. If you are a regular customer you will also notice that we continue to refine our packaging to offer the best balance of strength and protection with minimal bulk.

If you are able, please return your packaging to us for reuse or retain it for future use. All Vitsœ packaging can be recycled.